I have a scheduled appointment, what should I do?
If we have not already spoken to you to reschedule your appointment, please know we will reach out to you as soon as we are open to serve patients again. If you feel that your child is having a dental emergency please call our emergency number at 307-509-0209, leave us a detailed message with your child’s name, birthdate, and problem and we will call you back promptly.
What is an essential appointment versus a non-essential appointment?
This is a great question and understandable in these times. Although we feel like every dental appointment is “essential” for maintaining good oral health, we have been instructed to only see emergent patients during this time. Emergent is different than essential. Emergent appointments are basically anything that is causing your kiddo pain or could result in problems if not addressed promptly. We will evaluate these problems using pictures or via video chat. Some examples of emergencies would be:
- Abscess due to infection– this is a pocket of puss in the mouth surrounding a tooth that can create a blister in the gums (fistula). Usually this is small but can sometimes this can cause severe swelling of the face.
- Acute trauma – a chip, a break, or loss of a permanent tooth. Depending on the severity of a chip or break, this isn’t always an emergency and we will evaluate accordingly. If your child loses a permanent tooth, we recommend calling us immediately.
- Anything causing your child pain we will assess and give you the best recommendations based on our years of experience. We are here for you!
What if my child is scheduled for treatment at the surgery center?
If you had a sedation procedure scheduled, we are evaluating each case individually according to current guidelines. We will contact you to confirm your scheduled appointment or reschedule as needed.
How long will you be closed?
This is an evolving situation. We are following the guidelines as they come out from both the CDC and the State Health Department. Our number one priority is the health and wellbeing of our patients and our team. Please stay tuned for continued updates in the coming weeks via our social media, emails or text. We will be in touch to reschedule any missed appointments when we know our office will be reopening. We miss you all and are excited to see you and your kiddos again!
What do I do if I find out my child or someone in my family tests positive for COVID-19 and I was seen in your office before we found out
We are so sorry to hear that you have been affected by the COVID-19 virus and we appreciate you informing us promptly when you get a positive diagnosis. This information will help us communicate necessary information to our patients promptly and allow them to take additional precautions if necessary.
We have always been diligent about following strict infection control protocols, as well as implementing any other recommendations that have come from the CDC. In the early stages of this outbreak, while our office was still operating under a regular schedule, we implemented extra social distancing protocols. These included: temporarily closing down our play area, having families wait in their vehicles instead of together in our reception area, and asking that parents not bring any extra family members in besides those receiving treatment. We also implemented health screening questions at check in to minimize or eliminate the risk of exposure to sick or at-risk families. We will continue to follow updated and current best practices upon reopening.